The Red Carnation Hotel Collection's three South African properties, The Twelve Apostles Hotel and Spa, Bushmans Kloof Wilderness Reserve & Wellness Retreat and The Oyster Box, have received a TripAdvisor® Certificate of Excellence 2015 award, and have been inducted into TripAdvisor’s inaugural ‘Hall of Fame’.
The Certificate of Excellence Award celebrates excellence in hospitality and is only given to establishments that consistently achieve outstanding traveller reviews on TripAdvisor. As 2015 marks the fifth anniversary of the Certificate of Excellence award, TripAdvisor is inducting five-time award winners into the Hall of Fame. This special designation is awarded to businesses that have earned a Certificate of Excellence for five consecutive years – currently only two percent of all businesses on TripAdvisor.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the recipients, taking into account the quality, quantity and recency of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period, as well as business’ tenure and ranking on the site’s Popularity Index. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
Jonathan Raggett, Managing Director of Red Carnation Hotels commented: 'Red Carnation Hotels are thrilled that all three of our South African properties have received a Certificate of Excellence award and have been welcomed into TripAdvisor’s inaugural Hall of Fame. Winning year after year, together with the high rankings our hotels enjoy, has had a very positive impact on our business, helping us stand out from the competition in South Africa. We are firm believers in the transparency of online guest reviews, which challenges us every day to deliver exceptional service and incredible guest experiences. This award is a source of pride for the entire team at Red Carnation Hotels South Africa and we would like to thank all of our guests who have taken the time to complete a review on TripAdvisor.’